003415 - Preliminary Market Engagement (PME) for Digital Bus Passes (Home to School Transport)

Durham County Council (DCC) are looking to explore a digital alternative to physical Home to School Transport bus passes to reduce costs, improve efficiency, strengthen fraud controls, and enhance user experience. The Council currently issues 7,000 physical passes involving manual processing, printing, and posting. This creates delays, requires high admin effort, and offers limited real-time visibility over eligibility, pass status, and usage. We are engaging the market to understand available digital solutions, te...