Open Tenderocds-h6vhtk-067c1b

Outsourced ICT Infrastructure Management and associated Services

Name: Outsourced ICT Infrastructure Management and associated Services
Creator: Worcestershire Acute Hospitals NHS Trust
Published: 2026-04-09T14:54:40.000Z

The Authority requires the provision, management, and continuous improvement of the following services: a. ITSM Tooling & Service Desk Provision and management and operation of a full 24×7×365 Service Desk including telephone, webchat, the Authority’s portal with self‑service capabilities, leveraging AI and automation. b. Service Management functions End‑to‑end IT, ITIL aligned, service management, including incident, request, change, configuration, and problem management; major incident handling; release and deplo...

Buyer

Worcestershire Acute Hospitals NHS Trust

Value

£49,999,999

Published

9 Apr 2026

Closes

25 Sept 2026

Procurement details

Source

Find a Tender

Region

Worcestershire

Procurement method

Open

CPV classifications

72000000

IT services: consulting, software development, Internet and support

48800000

Information systems and servers

72300000

Data services

50313000

Maintenance and repair of reprographic machinery

64000000

Postal and telecommunications services

72100000

Hardware consultancy services

72200000

Software programming and consultancy services

72222300

Information technology services

Lots

Lot 1 Outsourced ICT Infrastructure Management and associated Services

£49,999,999

Delivery: UK · United Kingdom

Documents

Unlock document link

Tender notice on Find a Tender

28 Aug 2026

Tender notice on Find a Tender

Tender notice · UK4 · Web page

Tender notice on Find a Tender

3 Sept 2026

Tender notice on Find a Tender

Tender notice · UK4 · Web page

Pipeline notice on Find a Tender

2 Apr 2026

Pipeline notice on Find a Tender

Planned procurement notice · UK1 · Web page

Pipeline notice on Find a Tender

8 Apr 2026

Pipeline notice on Find a Tender

Planned procurement notice · UK1 · Web page