Your Bus Journey Survey 2026/2027

Transport for Wales has awarded a contract directly to Transport Focus for participation in the 2026/27 “Your Bus Journey” survey. Transport Focus is the sole provider of this nationally recognised benchmarking survey, and no alternative suppliers can deliver equivalent industry-standard participation. The direct award enables TfW to gather vital customer satisfaction insights, maintain UK-wide benchmarking, and meet operational timescales ahead of the April 2026 survey commencement.