Customer Relationship Management (CRM) Solution
The National Library of Scotland (the Library) is procuring a Service Provider to implement a cloud‑hosted Customer Relationship Management (CRM) solution and associated services in partnership with the Library. The contract covers the first phase of the Library’s wider CRM programme. It focuses on improving fundraising and supporter engagement, strengthening communications and stewardship, and establishing secure, governed data flows between systems. It is expected that the contract will cover the period from June...
Buyer
National Library of Scotland
Value
£245,000
Published
26 Mar 2026
Closes
28 Apr 2026
Procurement details
Source
Find a Tender
Region
UKM75
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72263000
Software implementation services
72266000
Software consultancy services
72262000
Software development services
72261000
Software support services
72260000
Software-related services
Lots
Lot 1 Customer Relationship Management (CRM) Solution
£181,400
For the first phase of the Library’s wider CRM programme, the Library is in the process of procuring a service provider to implement a cloud‑hosted Customer Relationship Management (CRM) solution and associated services in partnership with the Library. The first phase focuses on the establishment of secure and governed data flows between systems for the purp...
Delivery: UKM75
Documents
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