Centralised Delay Repay Service and Related Services
Rail Delivery Group (RDG) intends to procure the Phase 1 supplier set for a consolidated Great Britain Delay Repay service, aligned to the wider Great British Railways (GBR) implementation. RDG is expected to lead delivery and operation of the interim national capability prior to GBR go-live; solutions should therefore be connectable and portable to the evolving train operating company (TOC) / GBR technology stack and operating processes, with clear interfaces and practical transition support. Phase 1 is expected t...
Buyer
Rail Settlement Plan Limited
Value
£21,194,340
Published
4 Jun 2026
Closes
20 Apr 2026
Procurement details
Source
Find a Tender
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72262000
Software development services
72260000
Software-related services
72000000
IT services: consulting, software development, Internet and support
72222300
Information technology services
79800000
Printing and related services
Lots
Lot 1 Centralised Delay Repay Service Core Technical Solution
£12,750,000
Provide, configure/build, host and support the core Delay Repay service, including the customer-facing website and back-office operations portal, delivering end-to-end claim submission, tracking, decisioning and case management. Scope is expected to include digital claims (including “one-click” where applicable), paper form ingestion via OCR into the digital...
Delivery: UK · United Kingdom
Lot 2 Electronic Ticket Validation (eTDV) Service
£720,000
Provide an electronic Ticket Validation Database (eTVD) capability enabling the core Delay Repay platform to validate eTicket usage and support controls against duplicate or invalid claims. Scope is expected to include: querying ticket scan/validation events; checking for refund events; and receiving updates from the core platform to set eTVD status flags (e...
Delivery: UK · United Kingdom
Lot 3 Provision of Voucher, Warrants and Printing Management and associated Payment Services
£7,724,340
Provide a secure managed print and postal fulfilment service for letters and rail travel vouchers issued by the Delay Repay service. Scope is expected to include: receiving print files from the core platform; printing letters/vouchers; inserting into envelopes (including agreed inserts); sorting outbound post and handover to the postal system; handling retur...
Delivery: UK · United Kingdom
Documents
Unlock document linkTender notice on Find a Tender
4 Jun 2026
Tender notice on Find a Tender
Tender notice · UK4 · Web page
Planned procurement notice on Find a Tender
23 Mar 2026
Planned procurement notice on Find a Tender
Planned procurement notice · UK3 · Web page
Contains public sector information licensed under the Open Government Licence v3.0.