CRM Platform (Donor and Session Programme)
NHS Blood and Transplant (NHSBT) is undertaking the Donor and Session Programme (DASP), a strategic transformation programme to modernise donor engagement, appointment booking, session management and related donor-facing and operational capabilities across blood, platelets and plasma. NHSBT has conducted a one-stage open procedure under the Procurement Act 2023 to establish a CRM Platform Framework supporting DASP. The CRM platform, referred to as the Donor Platform, is intended to provide the core platform capabil...
Buyer
NHS Blood and Transplant
Value
£19,999,998
Published
20 Mar 2026
Closes
6 Jul 2026
Procurement details
Source
Find a Tender
Region
Bath and North East Somerset, North Somerset and South Gloucestershire
Procurement method
Open
Category
Goods
Contract starts
13 Sept 2026
Contract ends
13 Sept 2027
CPV classifications
48445000
Customer Relation Management software package
72212445
Customer Relation Management software development services
72000000
IT services: consulting, software development, Internet and support
72263000
Software implementation services
72224000
Project management consultancy services
48000000
Software package and information systems
48517000
IT software package
72268000
Software supply services
Lots
Lot 1 Lot 1 - CRM Platform 1
£6,400,000
Delivery: UKC · United Kingdom, UKD · United Kingdom, UKF · United Kingdom, UKG · United Kingdom, UKH · United Kingdom, UKJ · United Kingdom
Lot 10 Lot 10 - CRM Platform 10
£6,400,000
Delivery: UKC · United Kingdom, UKD · United Kingdom, UKF · United Kingdom, UKG · United Kingdom, UKH · United Kingdom, UKJ · United Kingdom
Lot 2 Lot 2- CRM Platform 2
£6,400,000
Delivery: UKC · United Kingdom, UKD · United Kingdom, UKF · United Kingdom, UKG · United Kingdom, UKH · United Kingdom, UKJ · United Kingdom
Lot 3 Lot 3 - CRM Platform 3
£6,400,000
Delivery: UKC · United Kingdom, UKD · United Kingdom, UKF · United Kingdom, UKG · United Kingdom, UKH · United Kingdom, UKJ · United Kingdom
Lot 4 Lot 4 - CRM Platform 4
£6,400,000
Delivery: UKC · United Kingdom, UKD · United Kingdom, UKF · United Kingdom, UKG · United Kingdom, UKH · United Kingdom, UKJ · United Kingdom
Lot 5 Lot 5 - CRM Platform 5
£6,400,000
Delivery: UKC · United Kingdom, UKD · United Kingdom, UKF · United Kingdom, UKG · United Kingdom, UKH · United Kingdom, UKJ · United Kingdom
Lot 6 Lot 6 - CRM Platform 6
£6,400,000
Delivery: UKC · United Kingdom, UKD · United Kingdom, UKF · United Kingdom, UKG · United Kingdom, UKH · United Kingdom, UKJ · United Kingdom
Lot 7 Lot 7 - CRM Platform 7
£6,400,000
Delivery: UKC · United Kingdom, UKD · United Kingdom, UKF · United Kingdom, UKG · United Kingdom, UKH · United Kingdom, UKJ · United Kingdom
Lot 8 Lot 8 - CRM Platform 8
£6,400,000
Delivery: UKC · United Kingdom, UKD · United Kingdom, UKF · United Kingdom, UKG · United Kingdom, UKH · United Kingdom, UKJ · United Kingdom
Lot 9 Lot 9 - CRM Platform 9
£6,400,000
Delivery: UKC · United Kingdom, UKD · United Kingdom, UKF · United Kingdom, UKG · United Kingdom, UKH · United Kingdom, UKJ · United Kingdom
Documents
Unlock document linkTender notice on Find a Tender
10 Jun 2026
Tender notice on Find a Tender
Tender notice · UK4 · Web page
Preliminary market engagement notice on Find a Tender
20 Mar 2026
Preliminary market engagement notice on Find a Tender
Market engagement notice · UK2 · Web page
Contract award notice on Find a Tender
20 Aug 2026
Contract award notice on Find a Tender
Award notice · UK6 · Web page
Contract award notice on Find a Tender
20 Aug 2026
Contract award notice on Find a Tender
Award notice · UK6 · Web page
Contains public sector information licensed under the Open Government Licence v3.0.