003264 - Single Person Discount (SPD) Monitoring Service Review

Previously a simple form was completed where the customer signs to confirm they are the only resident adult liable for Council Tax, before SPD is awarded. Whilst this option is still available to customers, from 2017 they can also complete an intelligent online open channel form that transfers to Durham County Council's (DCC) council tax system and automatically updates the liability awarding the discount. This has removed the need for any manual intervention from DCC Awards Officers.