Service Quality Regime
Lot 1 - Provision of auditors (people) to conduct service quality audits in line with the Service Quality criteria provided by SET, marking clearly when a 'failure' has occurred ensuring accurate reporting and supporting evidence such as images and video. Additionally, as part of the onboarding, in conjunction with Lot 2, the auditors would be expected to log each individual asset to populate and maintain an asset register. Lot 2 - The provision of an auditing app, which auditors can use to effectively report the p...
Buyer
SE TRAINS LIMITED
Value
£1,032,000
Published
20 Mar 2026
Closes
31 Jul 2026
Procurement details
Source
Find a Tender
Region
Lewisham and Southwark
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72225000
System quality assurance assessment and review services
Lots
Lot 1 Provision of Auditors (People)
£912,000
Provision of auditors (people) to conduct service quality audits in line with the Service Quality criteria provided by SET, marking clearly when a 'failure' has occurred ensuring accurate reporting and supporting evidence such as images and video. Additionally, as part of the onboarding, in conjunction with Lot 2, the auditors would be expected to log each i...
Delivery: UKJ4 · United Kingdom
Lot 2 Provision of an Auditing App
£120,000
The provision of an auditing app, which auditors can use to effectively report the performance of stations and trains, providing them with the ability to mark failures against the set criteria. Additionally, provide a service quality management system which can process all the data received and report the required scoring mechanisms as set out by SET, as wel...
Delivery: UKJ4 · United Kingdom
Documents
Unlock document linkPlanned procurement notice on Find a Tender
10 Mar 2026
Planned procurement notice on Find a Tender
Planned procurement notice · UK3 · Web page
Planned procurement notice on Find a Tender
20 Mar 2026
Planned procurement notice on Find a Tender
Planned procurement notice · UK3 · Web page
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