Phase 2 Contact Centre Services
The successful Supplier will provide high quality contact centre services that support the delivery of a range of telephony-based services on behalf of DWP Service Delivery. The Contract will be for an initial term of 3 years delivery (following a 3 month implementation period) with the option to extend up to a further one year plus up to a further one year. (3+1+1). The expected value range is £120m to £200m depending upon whether options to extend are exercised.<br/>The Successful Supplier must deliver a consiste...
Buyer
Department for Work & Pensions
Value
£200,000,000
Published
12 Mar 2026
Closes
12 Mar 2026
Procurement details
Source
Find a Tender
Region
Westminster
Procurement method
Limited
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79512000
Call centre
Lots
Lot 1 Phase 2 Contact Centre Services
£200,000,000
The successful Supplier will provide high quality contact centre services that support the delivery of a range of telephony-based services on behalf of DWP Service Delivery. The Contract will be for an initial term of 3 years delivery (following a 3 month implementation period) with the option to extend up to a further one year plus up to a further one year....
Delivery: Yorkshire And The Humber
Documents
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