Communications Solution and Telephony Services
This Framework will provide a compliant and efficient route for UK public sector organisations to procure communications and telephony-related goods, services, and solutions. The Framework enables the public sector to modernise communication systems, supporting the transition from legacy telephony infrastructures (such as PSTN and ISDN) to secure, digital, and cloud-based technologies. It is designed to deliver interoperability, resilience, and value for money across public sector estates. The Framework is structur...
Buyer
Kent County Council (t/a Procurement Services)
Value
£100,000,000
Published
24 Feb 2026
Closes
17 Aug 2026
Procurement details
Source
Find a Tender
Region
West Kent
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
32412000
Communications network
32412100
Telecommunications network
32500000
Telecommunications equipment and supplies
32510000
Wireless telecommunications system
32520000
Telecommunications cable and equipment
32521000
Telecommunications cable
32522000
Telecommunications equipment
32523000
Telecommunications facilities
Lots
Lot 1 Unified Communications & Telephony
£20,000,000
Covers cloud and hybrid telephony platforms, VoIP, SIP trunking, PBX replacement, softphones, and integrated UC services (voice, video, messaging). Includes migration, configuration, licensing, optional managed service and AI-enabled communications capabilities such as intelligent call routing, virtual assistants, speech analytics, transcription, meeting ins...
Lot 2 Contact Centre Solutions
£20,000,000
Provides omnichannel contact centre platforms including voice, chat, email, social, IVR, routing, analytics, workforce management, and quality monitoring. Supports cloud CCaaS, hybrid, on premise upgrades and AI and automation technologies such as chatbots, virtual agents, conversational AI, speech and sentiment analytics, predictive routing, agent assist, k...
Lot 3 Mobile & Fixed Line Services
£20,000,000
Includes mobile voice/data contracts, SIMs, device management, fixed line voice services, PSTN/ISDN replacement, tariffs, roaming controls, and managed mobility services.
Lot 4 Connectivity & Network Infrastructure
£20,000,000
Covers broadband, leased lines, WAN/LAN, SD WAN, Wi Fi, and associated network hardware (routers, switches, firewalls). Includes installation, monitoring, and managed network services.
Lot 5 Support, Maintenance & Professional Services
£20,000,000
Encompasses installation, configuration, monitoring, break/fix, managed services, telecoms audits, strategy development, optimisation reviews, and compliance assessments.
Documents
Unlock document linkTender notice on Find a Tender
22 Jul 2026
Tender notice on Find a Tender
Tender notice · UK4 · Web page
Preliminary market engagement notice on Find a Tender
23 Feb 2026
Preliminary market engagement notice on Find a Tender
Market engagement notice · UK2 · Web page
Preliminary market engagement notice on Find a Tender
24 Feb 2026
Preliminary market engagement notice on Find a Tender
Market engagement notice · UK2 · Web page
Contains public sector information licensed under the Open Government Licence v3.0.