NHS Urgent & Emergency Care (UEC) Managed Telephony Services

NHS England is undertaking further preliminary market engagement to inform the potential development of a future procurement for NHS 111, 119 and 999 National Managed Telephony Infrastructure Services pending a procurement for the required and related services, anticipated to be conducted during 2027/28. For the purposes of the engagement, the services are separated into the following Lots. Lot A – Hosting and Routing (Inbound Services) Lot B – Contact Centre as a Service (CCaaS) - Cloud Services This stage of the...