Salesforce Service Cloud Voice
Places for People intends to procure additional software product licences under its existing Salesforce contract. The requirement includes licences for Salesforce Service Cloud Voice, Digital Engagement, and Agentforce for Service products. These licences will enable enhanced customer service capabilities, including integrated voice support, digital channel engagement, and improved agent productivity tools. The procurement will be carried out as an extension to the current contractual arrangements with Salesforce.
Buyer
Places For People
Value
£22,538,948
Published
19 Jan 2026
Closes
19 Jan 2026
Procurement details
Source
Find a Tender
Region
United Kingdom
Procurement method
Limited
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72212445
Customer Relation Management software development services
Lots
Lot 1 Salesforce Service Cloud Voice
£22,538,948
Places for People intends to procure additional software product licences under its existing Salesforce contract. The requirement includes licences for Salesforce Service Cloud Voice, Digital Engagement, and Agentforce for Service products. These licences will enable enhanced customer service capabilities, including integrated voice support, digital channel...
Delivery: United Kingdom
Documents
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