IT2392 - Oracle ERP Support

A single, integrated managed service for Oracle Fusion ERP covering Finance, SCM, HCM, Payroll, and EPM. The service will include: functional support; technical/integration support; quarterly release and Redwood UX impact assessment; risk based regression testing; change and release management aligned to CAB/RAB; incident/problem management; minor enhancements/configuration; reporting/EPM support; environment and nonprod management; security/roles; and knowledge transfer to build internal capability over time.