Awarded Contractocds-h6vhtk-05e345

SMBC and SHG Netcall Contact Centre Solution

Procurement of a modern up to date contact centre solution that is suitable for both SMBC and SHG - shared solution. Advanced self-serve and call diversion features, with AI capabilities.

Buyer

Stockport Metropolitan Borough Council

Value

£693,000

Published

18 Nov 2025

Closes

18 Nov 2025

Procurement details

Source

Find a Tender

Region

Greater Manchester South East

Procurement method

Limited

Category

Services

Contract starts

Not provided

Contract ends

Not provided

CPV classifications

72260000

Software-related services

72000000

IT services: consulting, software development, Internet and support

Lots

Lot 1 SMBC and SHG Netcall Contact Centre Solution

£693,000

Procurement of a modern up to date contact centre solution that is suitable for both SMBC and SHG - shared solution. Advanced self-serve and call diversion features, with AI capabilities.

Delivery: Greater Manchester

Documents

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Contains public sector information licensed under the Open Government Licence v3.0.