Customer Research and Engagement
NWL are looking for a supplier who can provide customer research and engagement and supporting consultancy services. In main this is to support Price Review 2029 (PR29). The plan will cover the services we will provide from 2030. The contract term will be four years, starting on the 1 April 2026.
Buyer
NORTHUMBRIAN WATER LIMITED
Value
£1,000,000
Published
17 Mar 2026
Closes
17 Mar 2026
Procurement details
Source
Find a Tender
Region
Durham CC
Procurement method
Selective
Category
Services
Contract starts
31 Mar 2026
Contract ends
31 Mar 2030
CPV classifications
73110000
Research services
Lots
Lot 1 Customer Research and Engagement
£1,000,000
Delivery: UKC · United Kingdom, UKH1 · United Kingdom, UKH3 · United Kingdom
Documents
Unlock document linkUntitled document
Not provided
Bidding documents · Word document
Tender notice on Find a Tender
17 Nov 2025
Tender notice on Find a Tender
Tender notice · UK4 · Web page
Contract award notice on Find a Tender
17 Mar 2026
Contract award notice on Find a Tender
Award notice · UK6 · Web page
Contains public sector information licensed under the Open Government Licence v3.0.