UK Power Networks Customer Vulnerability Enduring Partnerships

As part of its RIIO-ED2 commitments, UK Power Networks (UKPN) has developed an ambitious strategy to support vulnerable customers beyond its core responsibilities as a Distribution Network Operator (DNO). This includes tackling fuel poverty and ensuring that no one is left behind in the transition to a net zero future. UKPN has set a target to assist 100,000 vulnerable customers per regulatory year, with an overall ED2 Net Present Value (NPV) target of £10.94 million. Alongside these commitments, we uphold the impo...