Awarded Contractocds-h6vhtk-05a9da

Suffolk Night Owls

A local 7 nights a week emotional support helpline for registered service users including via text and email for registered people with complex needs. This includes those with a diagnosis of Personality Disorder or who present with behaviours typical of such conditions. The service responds to requests to callbacks offering booked and timed appointments in-bound and outbound calls, and registered users can email and text. A twenty-minute slot is allocated and where necessary the helpline staff will make onward prof...

Buyer

NHS SUFFOLK AND NORTH EAST ESSEX INTEGRATED CARE BOARD

Value

£177,092

Published

26 Feb 2026

Closes

26 Feb 2026

Procurement details

Source

Find a Tender

Region

Suffolk

Procurement method

Limited

Category

Services

Contract starts

Not provided

Contract ends

Not provided

CPV classifications

85100000

Health services

Lots

Lot 1 Suffolk Night Owls

£177,092

The SNO service consists of two trained helpline staff working from 6.30pm to 1.00am manning the incoming calls, ansaphone, emails and texts throughout the night. RAG rating and prioritising calls. - The staff on the helpline shall: • Support the client with their immediate crisis and assist them to develop strategies to deal with life events and gain insigh...

Delivery: Suffolk

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Contains public sector information licensed under the Open Government Licence v3.0.