Suffolk Night Owls
A local 7 nights a week emotional support helpline for registered service users including via text and email for registered people with complex needs. This includes those with a diagnosis of Personality Disorder or who present with behaviours typical of such conditions. The service responds to requests to callbacks offering booked and timed appointments in-bound and outbound calls, and registered users can email and text. A twenty-minute slot is allocated and where necessary the helpline staff will make onward prof...
Buyer
NHS SUFFOLK AND NORTH EAST ESSEX INTEGRATED CARE BOARD
Value
£177,092
Published
26 Feb 2026
Closes
26 Feb 2026
Procurement details
Source
Find a Tender
Region
Suffolk
Procurement method
Limited
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
85100000
Health services
Lots
Lot 1 Suffolk Night Owls
£177,092
The SNO service consists of two trained helpline staff working from 6.30pm to 1.00am manning the incoming calls, ansaphone, emails and texts throughout the night. RAG rating and prioritising calls. - The staff on the helpline shall: • Support the client with their immediate crisis and assist them to develop strategies to deal with life events and gain insigh...
Delivery: Suffolk
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