Out-of-Hours Customer Support Services
This contract is for the provision of Out of Hours Customer Support Services to ensure continuous support for customers outside standard business hours. The service includes handling inbound customer queries, providing assistance, and escalating issues as required to maintain service continuity and customer satisfaction.
Buyer
Transport for Wales Rail Limited (Utility Buyer)
Value
£166,400
Published
26 Nov 2025
Closes
24 Oct 2025
Procurement details
Source
Find a Tender
Region
Central Valleys
Procurement method
Open
Category
Services
Contract starts
1 Jan 2026
Contract ends
31 Dec 2028
CPV classifications
79512000
Call centre
79510000
Telephone-answering services
72253000
Helpdesk and support services
64200000
Telecommunications services
79000000
Business services: law, marketing, consulting, recruitment, printing and security
Lots
Lot 1 Out-of-Hours Customer Support Services
£208,000
Delivery: UK · United Kingdom
Documents
Unlock document linkPlease refer to the submission instructions for guidance.
Not provided
Please refer to the submission instructions for guidance.
Bidding documents
Tender notice on Find a Tender
24 Sept 2025
Tender notice on Find a Tender
Tender notice · UK4 · Web page
Contract award notice on Find a Tender
26 Nov 2025
Contract award notice on Find a Tender
Award notice · UK6 · Web page
Contains public sector information licensed under the Open Government Licence v3.0.