Enterprise Service Management
For over 25 years, the Authority has relied on its existing Information Technology Service Management (ITSM) platform to manage IT services. It has been the backbone of logging, tracking and resolving requests—everything from fixing technical issues to setting up new starters. The technology landscape has moved on: cloud platforms, automation and integrated digital services are now standard, and the Authority now wishes to explore this technology. The Authority is now moving to Enterprise Service Management (ESM)....
Buyer
Cornwall Council
Value
£1,910,000
Published
26 Sept 2025
Closes
26 Sept 2025
Procurement details
Source
Find a Tender
Region
Cornwall and Isles of Scilly
Procurement method
Selective
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
48000000
Software package and information systems
72000000
IT services: consulting, software development, Internet and support
Lots
Lot 1 Enterprise Service Management
£1,910,000
Delivery: UKK3 · United Kingdom
Documents
Unlock document linkCompetitive Flexible Procedure Procurement
Not provided
Competitive Flexible Procedure Procurement
Bidding documents
Contract Schedule 1 (Service Specification)
Not provided
Contract Schedule 1 (Service Specification)
Bidding documents
Contract Terms and Conditions
Not provided
Contract Terms and Conditions
Bidding documents
Social Value Tender Response Template
Not provided
Social Value Tender Response Template
Bidding documents
Price Tender Response Template
Not provided
Price Tender Response Template
Bidding documents
Procurement Specific Questionnaire (PSQ)
Not provided
Procurement Specific Questionnaire (PSQ)
Bidding documents
Tender notice on Find a Tender
18 Sept 2025
Tender notice on Find a Tender
Tender notice · UK4 · Web page
Tender notice on Find a Tender
26 Sept 2025
Tender notice on Find a Tender
Tender notice · UK4 · Web page
Contains public sector information licensed under the Open Government Licence v3.0.