Extension - Patient & Healthcare Communications & Related IT Services
This Contract Award is published following a successful completion of 10 days for the Voluntary Ex-Ante Transparency Notice. The details of the notice are - F15: Voluntary ex ante transparency notice Notice identifier: 2025/S 000-049963 Procurement identifier (OCID): ocds-h6vhtk-058ad3 Published 19 August 2025, 5:20pm The details of the Framework Agreement are provided below. NHS Commercial Solutions awarded this Framework Agreement following a procurement using the Restricted Procedure as directed by the Public Co...
Buyer
Surrey and Borders Partnership NHS Foundation Trust on behalf of NHS Commercial Solutions
Value
£15,000,000
Published
1 Sept 2025
Closes
1 Sept 2025
Procurement details
Source
Find a Tender
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72000000
IT services: consulting, software development, Internet and support
48512000
Interactive voice response software package
48515000
Video conferencing software package
64200000
Telecommunications services
64210000
Telephone and data transmission services
64216120
Electronic mail services
79512000
Call centre
32000000
Radio, television, communication, telecommunication and related equipment
Lots
Lot 1 Patient Messaging Services
£15,000,000
Patient messaging services will be a service to provide contracting authorities with a means of sending two-way messages for appointment reminders and medical test results. The service will include but not be limited to: voice calls; mobile data connectivity; mobile email; mobile data applications; mobile device management; video services including the admin...
Delivery: United Kingdom
Lot 2 Medical Messaging Application (Pager Replacement)
£15,000,000
Medical messaging application (Pager Replacement) will be a service that replaces existing NHS pagers and replace them with a secure platform that will allow healthcare professionals to communicate with each other via mobile devices or via a desktop-based application. The service will include but not be limited to: voice calls; SMS; voicemail services; mobil...
Delivery: United Kingdom
Lot 3 Kiosk Display (Digital Signage)
£15,000,000
Kiosk display (Digital Signage) will provide a secured on-site platform to display or projection relevant and approved information from the Trusts/Hospitals for the use of all users including patients, staff and visitors. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents
Delivery: United Kingdom
Lot 4 Patient Check-In Management System
£15,000,000
is a service that Contracting Authorities can use to provide a secured platform (Hardware, Software and Maintenance) for all patients to confirm their check-in for all pre-booked appointments engagements. This service is easy to understand and can communicate securely with other software used by the Contracting Authority. Additional information: Price is not...
Delivery: United Kingdom
Lot 5 App Development Services
£15,000,000
The service will allow a Contracting Authority to develop patient-friendly mobile applications that will be compatible with multi-platforms such as Windows, iOS, Android and Kindle. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents
Delivery: United Kingdom
Lot 7 Video Conferencing System
£15,000,000
This service provides state-of the art videoconferencing system for in-patients, out-patients, administrative and clinical services. The videoconferencing system should be easy to understand, navigate and used by Patients irrespective of age, gender and ability/disability and compatible with existing telecommunication applications. Additional information: Pr...
Delivery: United Kingdom
Lot 10 Bespoke Services
£15,000,000
is a multi-functional lot that may comprise any of the services in Lot 1, Lot 2, Lot 3, Lot 4, Lot 5, and Lot 7 or as may be specified by a Client (i.e. a customer organisation which may be an NHS Trust, individual clinic, GP surgery or any other user of the framework agreement). Additional information: Price is not the only award criterion and all criteria...
Delivery: United Kingdom
Documents
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