Proactive communications and engineer arrival tracking service

We are looking for a supplier to provide automated communication to customers throughout their journey as well as engineer arrival tracking services for our connections customers. The service will be used to send auto notifications via SMS. email or other messaging service to: - • Confirm agreed appointment dates/times. • Send reminders of upcoming appointments at set intervals in advance of start date • Send instructions/updates at relevant touch points in the customer journey to include links to website and PDF d...