Awarded Contractocds-h6vhtk-056a27

A Framework Agreement for the Supply and Maintenance of Telecare Equipment

North Hertfordshire District Council requires high quality assistive technology solutions to support people to establish, maintain or regain independence both in and away from their home setting, increasing successful early supported discharges from hospital, supporting people to maintain personal safety, to build confidence and to improve their physical and mental wellbeing. North Hertfordshire District Council's Herts Careline service works in partnership with Hertfordshire County Council to supply, maintain and...

Buyer

North Hertfordshire District Council

Value

£7,120,000

Published

20 Jan 2026

Closes

26 Aug 2025

Procurement details

Source

Find a Tender

Region

Hertfordshire

Procurement method

Open

Category

Goods

Contract starts

18 Nov 2025

Contract ends

17 Nov 2029

CPV classifications

35121700

Alarm systems

79711000

Alarm-monitoring services

85000000

Health and social work services

85100000

Health services

98000000

Other community, social and personal services

33196200

Devices for the disabled

Lots

Lot 1 Solutions for Assistive Technologies Service at Home and Hospital Discharge

£1,040,000

This lot focuses on providing assistive technology solutions for Herts Careline’s ‘community alarm and pendant’ and ‘hospital discharge’ services to enable service users to leave hospital earlier and to live independently at home. This equipment must be easy to use so users are confident with it in the event of an emergency, when they need to raise an alarm...

Lot 2 Solutions for Assistive Technologies Service Away from Home

£160,000

This lot is designed for Herts Careline’s ‘away’ service, which supports mobile users with an emergency alarm while they are away from home such as visiting their local shops, walking in the countryside or travelling on public transport. The equipment must be discrete, light weight and easy to access during an emergency. a. Estimated Service Users per Annum:...

Lot 3 Solutions for Assistive Technologies for Users with Complex Needs

£1,840,000

This lot addresses the complex needs of Herts Careline’s ‘home’ service users. The solutions must be robust and tamper resistant, so equipment is not easily disabled or broken. Sensors must be customisable, facilitating bespoke configurations based on individual assessment so equipment can be fine tuned to support users to live independently. Both environmen...

North Hertfordshire District Council uses an E-Tendering system (In-Tend). Tenders must be returned through the Supply Hertfordshire Portal at the following web...

Not provided

North Hertfordshire District Council uses an E-Tendering system (In-Tend). Tenders must be returned through the Supply Hertfordshire Portal at the following website: Supply Hertfordshire Electronic Tendering Site - Home You must be register...

Bidding documents

Tender notice on Find a Tender

31 Jul 2025

Tender notice on Find a Tender

Tender notice · UK4 · Web page

Contract award notice on Find a Tender

24 Oct 2025

Contract award notice on Find a Tender

Award notice · UK6 · Web page

Contract award notice on Find a Tender

24 Oct 2025

Contract award notice on Find a Tender

Award notice · UK6 · Web page

Contract award notice on Find a Tender

5 Nov 2025

Contract award notice on Find a Tender

Award notice · UK6 · Web page

Contract details notice on Find a Tender

20 Jan 2026

Contract details notice on Find a Tender

Contract notice · UK7 · Web page

Contains public sector information licensed under the Open Government Licence v3.0.