Information Technology Service Management
NSS is seeking to procure licences for an IT Service Management (ITSM) solution that supports 18 key ITSM practices. These practices are either currently in use or are planned as part of NSS’s evolving ITSM capabilities including Incident Management, Service Desk, Service Request Management, Problem Management, Change Management, Service Level Management, Knowledge Management, Service Catalogue Management, Service Configuration Management, Infrastructure & Platform Management, Capacity and Performance Management, I...
Buyer
The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)
Value
£4,200,000
Published
29 Jul 2025
Closes
28 Aug 2025
Procurement details
Source
Find a Tender
Region
Scotland
Procurement method
Selective
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72000000
IT services: consulting, software development, Internet and support
48000000
Software package and information systems
Lots
Lot 1 Information Technology Service Management
£4,200,000
The scope of this procurement is currently for NSS ITSM at present. Currently NSS has a need for approximately 500 ‘agents’ that will use the platform. The end user / customer numbers should be considered as NSS wide (approximately 3,500 staff) for the purposes of this procurement. As part of the ‘Once for Scotland’ initiative, NSS anticipates extending thes...
Delivery: Scotland
Documents
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