IT Service Management Solution (RFS22-020)
The Council wishes to procure a software solution to support IT service management for incident, request, and problem management. The solution will include a 'self-service' portal for users to enable resolution of some issues without the need for intervention by the Councils technology teams. Secondly, the Council will use the new system to support the implementation of new working processes including asset management, configuration management database, change control, and a knowledge base. The Contract will be awa...
Buyer
The Council of the City of Wakefield
Value
£219,380
Published
24 Jul 2025
Closes
24 Jul 2025
Procurement details
Source
Find a Tender
Region
Wakefield
Procurement method
Limited
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72253000
Helpdesk and support services
Lots
Lot 1 IT Service Management Solution (RFS22-020)
£219,380
The Technology and Digital Transformation, in Wakefield Council, provides Information Technology (IT) services to the Council's technology users. The Council wishes to procure a software solution to support IT service management. The Council is undergoing transformation to improve existing IT processes and adopt new service management processes to provide a...
Delivery: Wakefield
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