Understanding and managing waits for assessment and support – defining and measuring timescales

This work builds on previous work undertaken for PCH in 2024/25 examining the experience of a range of councils around measuring timescales. This work will test and develop this in much greater depth. This universal work also runs alongside a parallel piece of targeted work (B6) supporting a small number of sites. Learnings from the targeted work will feed into this examination of timescales. It may also be, depending on timings, that this work is tested back out in some of the targeted sites. For more information...