NP04524 Omni-Channel Customer Service Helpdesk (Phase 2)
The engagement of a delivery partner organisation to work with NSS to accelerate the delivery and increase the capacity and capability.
Buyer
The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)
Value
£280,000
Published
12 Jun 2025
Closes
12 Jun 2025
Procurement details
Source
Find a Tender
Region
Scotland
Procurement method
Limited
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72000000
IT services: consulting, software development, Internet and support
Lots
Lot 1 NP04524 Omni-Channel Customer Service Helpdesk (Phase 2)
£280,000
Omni Channel Pilot + Additional Work Discovered: Phase 2 - Conduct a 12-week sprint-based Pilot: Agree success measures based on the outputs of phase 1 - Design, build and test the selected customer journeys identified in phase 1 validating the potential benefits of new technology in a target area - Shortlist, test and pilot Omnichannel technology on selecte...
Delivery: Scotland
Documents
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