Out of Hours Call Handling Service
Abri sought a dedicated provider to deliver an out-of-hours call handling service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This includes critical concerns such as emergency repairs, serious incidents, and tenancy-related emergencies. Our goal was to implement an innovative, dependable, and cost-efficient solution that enhances service delivery while maintaining our commitment to high-quality, customer-focused...
Buyer
The Swaythling Housing Society Ltd (Trading as Abri)
Value
£2,200,000
Published
16 Mar 2026
Closes
19 Sept 2025
Procurement details
Source
Find a Tender
Region
South Hampshire
Procurement method
Selective
Category
Services
Contract starts
31 Mar 2026
Contract ends
31 Mar 2029
CPV classifications
32551400
Telephone network
64214200
Telephone switchboard services
79510000
Telephone-answering services
79511000
Telephone operator services
79512000
Call centre
Lots
Lot LOT-0001 Out of Hours Call Handling Service
AED 2,200,000
Delivery: UK · United Kingdom
Documents
Unlock document linkThe document set is available digitally on Abri's tendering platform.
Not provided
The document set is available digitally on Abri's tendering platform.
Bidding documents
Tender notice on Find a Tender
24 Jul 2025
Tender notice on Find a Tender
Tender notice · UK4 · Web page
Tender notice on Find a Tender
26 Aug 2025
Tender notice on Find a Tender
Tender notice · UK4 · Web page
Tender notice on Find a Tender
11 Sept 2025
Tender notice on Find a Tender
Tender notice · UK4 · Web page
Preliminary market engagement notice on Find a Tender
10 Jun 2025
Preliminary market engagement notice on Find a Tender
Market engagement notice · UK2 · Web page
Preliminary market engagement notice on Find a Tender
10 Jun 2025
Preliminary market engagement notice on Find a Tender
Market engagement notice · UK2 · Web page
Contract award notice on Find a Tender
16 Dec 2025
Contract award notice on Find a Tender
Award notice · UK6 · Web page
Contract details notice on Find a Tender
16 Mar 2026
Contract details notice on Find a Tender
Contract notice · UK7 · Web page
Contains public sector information licensed under the Open Government Licence v3.0.