Awarded Contractocds-h6vhtk-052696

IT Magement Service Tool

We have around 300 staff. We have about 15 IT staff. Our service desk is located at our London office. We process around 300 tickets (incidents and service requests) per month. We follow ITIL processes, so the tool needs to adhere to ITIL principles and support those processes. In addition, we currently use our current tool for Change and Problem management, including asset management of laptops and mobile phones. We are looking to procure a Software as a Service (SaaS) ITSM Tool to meet our requirements.

Buyer

General Pharmaceutical Council

Value

£4,569,189

Published

27 May 2025

Closes

27 May 2025

Procurement details

Source

Find a Tender

Region

Tower Hamlets

Procurement method

Limited

Category

Services

Contract starts

1 May 2025

Contract ends

1 May 2028

CPV classifications

72000000

IT services: consulting, software development, Internet and support

Lots

Lot 1 IT Magement Service Tool

£4,569,189

Untitled document

Not provided

Contract signed · PDF

Contract details notice on Find a Tender

27 May 2025

Contract details notice on Find a Tender

Contract notice · UK7 · Web page

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