IT Magement Service Tool
We have around 300 staff. We have about 15 IT staff. Our service desk is located at our London office. We process around 300 tickets (incidents and service requests) per month. We follow ITIL processes, so the tool needs to adhere to ITIL principles and support those processes. In addition, we currently use our current tool for Change and Problem management, including asset management of laptops and mobile phones. We are looking to procure a Software as a Service (SaaS) ITSM Tool to meet our requirements.
Buyer
General Pharmaceutical Council
Value
£4,569,189
Published
27 May 2025
Closes
27 May 2025
Procurement details
Source
Find a Tender
Region
Tower Hamlets
Procurement method
Limited
Category
Services
Contract starts
1 May 2025
Contract ends
1 May 2028
CPV classifications
72000000
IT services: consulting, software development, Internet and support
Lots
Lot 1 IT Magement Service Tool
£4,569,189
Documents
Unlock document linkUntitled document
Not provided
Contract signed · PDF
Contract details notice on Find a Tender
27 May 2025
Contract details notice on Find a Tender
Contract notice · UK7 · Web page
Contains public sector information licensed under the Open Government Licence v3.0.