Specialist Quality Mark Auditing Services Agreement

The Legal Aid Agency (“LAA”) is inviting Applicants to tender for a concession contract (“Contract”) to administer the LAA’s Specialist Quality Mark (“SQM”), from 1 October 2027.The SQM is the LAA’s organisational quality standard designed to ensure that Legal Services Providers are well run and provide good client care. The SQM gives assurance regarding the quality of advice in several ways which, whilst not direct measures of quality, are fundamental to reliable delivery of a quality service and therefore are fun...