Provision of Contact Centre Services to the Legal Aid Agency
The Legal Aid Agency (“LAA”) is inviting Tenders from Lot 1 (Citizen Experience) of Outsourced Services Framework (RM6295) for contracts to deliver the LAA Contact Centre Services which comprise the Defence Solicitor Call Centre (DSCC) and the Civil Legal Advice Operator Service (CLAOS). The DSCC service manages the logging, identification and deployment of defence solicitors to provide free legal advice to clients detained in police custody in England and Wales. The CLAOS is a call centre service that assesses whe...
Buyer
Legal Aid Agency
Value
£24,400,000
Published
27 Mar 2026
Closes
29 Sept 2026
Procurement details
Source
Find a Tender
Region
Westminster
Procurement method
Not provided
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79100000
Legal services
79342300
Customer services
79512000
Call centre
Lots
Lot 1 Provision of Contact Centre Services to the Legal Aid Agency
Value not provided
Delivery: UKC · United Kingdom, UKD · United Kingdom, UKF · United Kingdom, UKG · United Kingdom, UKH · United Kingdom, UKJ · United Kingdom
Documents
Unlock document linkPipeline notice on Find a Tender
23 May 2025
Pipeline notice on Find a Tender
Planned procurement notice · UK1 · Web page
Pipeline notice on Find a Tender
25 Jun 2025
Pipeline notice on Find a Tender
Planned procurement notice · UK1 · Web page
Pipeline notice on Find a Tender
26 Jun 2025
Pipeline notice on Find a Tender
Planned procurement notice · UK1 · Web page
Pipeline notice on Find a Tender
14 Oct 2025
Pipeline notice on Find a Tender
Planned procurement notice · UK1 · Web page
Pipeline notice on Find a Tender
15 Oct 2025
Pipeline notice on Find a Tender
Planned procurement notice · UK1 · Web page
Pipeline notice on Find a Tender
7 Nov 2025
Pipeline notice on Find a Tender
Planned procurement notice · UK1 · Web page
Pipeline notice on Find a Tender
20 Mar 2026
Pipeline notice on Find a Tender
Planned procurement notice · UK1 · Web page
Pipeline notice on Find a Tender
20 Mar 2026
Pipeline notice on Find a Tender
Planned procurement notice · UK1 · Web page
Preliminary market engagement notice on Find a Tender
27 Mar 2026
Preliminary market engagement notice on Find a Tender
Market engagement notice · UK2 · Web page
Preliminary market engagement notice on Find a Tender
15 Jul 2026
Preliminary market engagement notice on Find a Tender
Market engagement notice · UK2 · Web page
Preliminary market engagement notice on Find a Tender
16 Jul 2026
Preliminary market engagement notice on Find a Tender
Market engagement notice · UK2 · Web page
Preliminary market engagement notice on Find a Tender
29 Sept 2026
Preliminary market engagement notice on Find a Tender
Market engagement notice · UK2 · Web page
Contains public sector information licensed under the Open Government Licence v3.0.