Contact Telephony Services
Critical Requirements: Rochdale Borough Council existing telephony contract is due to end in 2025. They are looking for a supplier to meet business critical requirements: Contact centre (CCaaS) analytics and reporting Complete omnichannel contact centre, phone system and UC platform Digital customer journeys and speech analytics Customer self-service and IVR Workforce optimisation (WFO), Workforce management (WFM) and Quality evaluations Outbound dialler capabilities Omnichannel desktop System integrations includin...
Buyer
Rochdale Borough Council
Value
£304,020
Published
23 May 2025
Closes
23 May 2025
Procurement details
Source
Find a Tender
Region
Greater Manchester North East
Procurement method
Limited
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72000000
IT services: consulting, software development, Internet and support
Lots
Lot 1 Contact Telephony Services
£304,020
3-Year contract, awarded through the G Cloud 14 Framework Contact Telephony Services
Delivery: North West (England)
Documents
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Contains public sector information licensed under the Open Government Licence v3.0.