Single Service Centre
The UK Health Security Agency is seeking to establish a strategic contact centre capability to manage business as usual services or helplines and to respond to any public health emergency event, health incidents, or cross government surge and incident response service that are currently ongoing or arise in the future. RM6295 Outsourced Services lot 1 (Citizen Experience) was utilised.
Buyer
Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency
Value
£287,200,000
Published
24 Jun 2026
Closes
1 Oct 2025
Procurement details
Source
Find a Tender
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79512000
Call centre
Lots
Single Service Centre
Lot 1
£143,600,000
Document metadata
Preliminary market engagement notice on Find a Tender
Preliminary market engagement notice on Find a Tender
marketEngagementNotice · UK2 · text/html
21 May 2025
Unlock document linkPipeline notice on Find a Tender
Pipeline notice on Find a Tender
plannedProcurementNotice · UK1 · text/html
23 May 2025
Unlock document linkContract award notice on Find a Tender
Contract award notice on Find a Tender
awardNotice · UK6 · text/html
24 Jun 2026
Unlock document linkContract award notice on Find a Tender
Contract award notice on Find a Tender
awardNotice · UK6 · text/html
24 Jun 2026
Unlock document link