Single Service Centre
The UK Health Security Agency is seeking to establish a strategic contact centre capability to manage business as usual services or helplines and to respond to any public health emergency event, health incidents, or cross government surge and incident response service that are currently ongoing or arise in the future. RM6295 Outsourced Services lot 1 (Citizen Experience) was utilised with GCA support.
Buyer
Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency
Value
£353,000,000
Published
23 May 2025
Closes
1 Oct 2025
Procurement details
Source
Find a Tender
Region
Tower Hamlets
Procurement method
Selective
Category
Services
Contract starts
17 Oct 2026
Contract ends
17 Oct 2029
CPV classifications
79512000
Call centre
Lots
Lot 1 Single Service Centre
£176,500,000
Documents
Unlock document linkPreliminary market engagement notice on Find a Tender
21 May 2025
Preliminary market engagement notice on Find a Tender
Market engagement notice · UK2 · Web page
Pipeline notice on Find a Tender
23 May 2025
Pipeline notice on Find a Tender
Planned procurement notice · UK1 · Web page
Contract award notice on Find a Tender
24 Jun 2026
Contract award notice on Find a Tender
Award notice · UK6 · Web page
Contract award notice on Find a Tender
24 Jun 2026
Contract award notice on Find a Tender
Award notice · UK6 · Web page
Contract award notice on Find a Tender
21 Aug 2026
Contract award notice on Find a Tender
Award notice · UK6 · Web page
Contract details notice on Find a Tender
21 Aug 2026
Contract details notice on Find a Tender
Contract notice · UK7 · Web page
Contains public sector information licensed under the Open Government Licence v3.0.