Wakefield Council Contact Centre Telephony Solution
Wakefield Council aims to enhance customer service through a new Contact Centre Solution integrated with Microsoft Teams Telephony. This will improve communication, streamline operations, and support our community's diverse needs, adapting to future growth and customer expectations.
Buyer
The Council of the City of Wakefield
Value
Not provided
Published
14 May 2025
Closes
14 May 2025
Procurement details
Source
Find a Tender
Region
Wakefield
Procurement method
Not provided
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
32500000
Telecommunications equipment and supplies
48333000
Contact management software package
51340000
Installation services of line telephony equipment
51350000
Installation services of line telegraphy equipment
Lots
Lot 1 Wakefield Council Contact Centre Telephony Solution
Value not provided
Delivery: UKC · United Kingdom, UKD · United Kingdom, UKE · United Kingdom, UKF · United Kingdom, UKG · United Kingdom, UKH · United Kingdom
Documents
Unlock document linkPreliminary market engagement notice on Find a Tender
2 May 2025
Preliminary market engagement notice on Find a Tender
Market engagement notice · UK2 · Web page
Preliminary market engagement notice on Find a Tender
14 May 2025
Preliminary market engagement notice on Find a Tender
Market engagement notice · UK2 · Web page
Contains public sector information licensed under the Open Government Licence v3.0.