NP04725 Vaccination Service Contact Centre
NSS have been instructed by Scottish Government to assist the National rollout and ongoing support of the Test Trace, Isolate and Support (TTIS) Service. This contract provides a Virtual Contact Centre functionality to enable a number of agents to get in touch with Contacts as part of Contract Tracing which is a key element of the TTIS Programme.
Buyer
The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)
Value
£300,000
Published
1 May 2025
Closes
1 May 2025
Procurement details
Source
Find a Tender
Region
Scotland
Procurement method
Limited
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72000000
IT services: consulting, software development, Internet and support
Lots
Lot 1 NP04725 Vaccination Service Contact Centre
£300,000
Public Health Scotland require a cloud based Contact Centre that by necessity will need to deliver service to up to an estimated 2000 staff members, mostly working from home. The exact number of agents is unknown and will be driven by infection and re-infection rates in the expected “second Spike”. Current Estimates on the required number of agents range fro...
Delivery: Scotland
Documents
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