Applications Support Contract

Provision of a 3-year support service relating to the following systems installed at Sellafield: • Dose People Module • Dose Estimate Program • SISMS • SADS • SPM • WINREMS • EDMS (Legacy application) The Service provides a Base Service and Value Add: - • A dedicated Service Team (for the duration of the contract) • Service Contract Management • 24/7 x 365 Service Desk Access • Telephone/Email Support (within Service Contract Hours) • Call out to sites • SLA Performance Report • System Health Checks • Obsolescence...