HMRC Customer Relationship Management
As part of the Authority's Enterprise Customer Relationship Management Programme, it is seeking a supplier to provide Software as a Service Customer Relationship Management. There will likely be future procurements for an Intelligent Client Function, System and Service integrators and supplementary software capabilities. The requirement for this procurement covers the following capabilities: • Marketing & Campaign Management • Customer Management • Case Management • Interaction, Channel and Messaging Management • A...
Buyer
HM Revenue & Customs
Value
£2,000,000,000
Published
18 Jul 2025
Closes
8 Aug 2025
Procurement details
Source
Find a Tender
Region
Westminster
Procurement method
Selective
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
48000000
Software package and information systems
72000000
IT services: consulting, software development, Internet and support
Lots
Lot 1 HMRC Customer Relationship Management
£2,000,000,000
Delivery: UK · United Kingdom
Documents
Unlock document linkUntitled document
Not provided
Bidding documents · PDF
Untitled document
Not provided
Bidding documents · PDF
Untitled document
Not provided
Bidding documents · Word document
Tender notice on Find a Tender
18 Jul 2025
Tender notice on Find a Tender
Tender notice · UK4 · Web page
Preliminary market engagement notice on Find a Tender
22 Apr 2025
Preliminary market engagement notice on Find a Tender
Market engagement notice · UK2 · Web page
Preliminary market engagement notice on Find a Tender
29 Apr 2025
Preliminary market engagement notice on Find a Tender
Market engagement notice · UK2 · Web page
Preliminary market engagement notice on Find a Tender
2 Jun 2025
Preliminary market engagement notice on Find a Tender
Market engagement notice · UK2 · Web page
Planned procurement notice on Find a Tender
2 Jul 2025
Planned procurement notice on Find a Tender
Planned procurement notice · UK3 · Web page
Planned procurement notice on Find a Tender
8 Jul 2025
Planned procurement notice on Find a Tender
Planned procurement notice · UK3 · Web page
Contains public sector information licensed under the Open Government Licence v3.0.