Payment Exception Service - Preliminary Market Engagement Notice
DWP is procuring a Supplier to create and operate a system (the "Payment Exception Service") which will allow benefit and pensions recipients (which DWP refers to as “Customers”) without bank accounts to receive payment of entitlement through an alternate method of payment. The service is required to fulfil the Secretary of State obligation to pay benefit and pensions payments on time, on the due date, to the correct customer. Customers will need to be able to access their payments in cash at a wide range of geogra...
Buyer
Department for Work & Pensions
Value
£15,945,022
Published
20 Jun 2025
Closes
21 Aug 2025
Procurement details
Source
Find a Tender
Region
Westminster
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
66000000
Financial and insurance services
Lots
Lot 1 Cash Disbursement Service
£20,000,000
Service to be accessible nationwide to deliver a cash out disbursement
Delivery: UK · United Kingdom
Lot 2 Supporting Financial Inclusion
£5,000,000
Support customers to move across to standard banking products
Delivery: UK · United Kingdom
Documents
Unlock document linkProcurement termination notice on Find a Tender
20 Jun 2025
Procurement termination notice on Find a Tender
Tender cancellation notice · UK12 · Web page
Planned procurement notice on Find a Tender
21 Mar 2025
Planned procurement notice on Find a Tender
Planned procurement notice · UK3 · Web page
Preliminary market engagement notice on Find a Tender
25 Mar 2025
Preliminary market engagement notice on Find a Tender
Market engagement notice · UK2 · Web page
Preliminary market engagement notice on Find a Tender
27 Mar 2025
Preliminary market engagement notice on Find a Tender
Market engagement notice · UK2 · Web page
Preliminary market engagement notice on Find a Tender
19 Jun 2025
Preliminary market engagement notice on Find a Tender
Market engagement notice · UK2 · Web page
Contains public sector information licensed under the Open Government Licence v3.0.