Awarded Contractocds-h6vhtk-04f71a

Payment Exception Service - Preliminary Market Engagement Notice

DWP is procuring a Supplier to create and operate a system (the "Payment Exception Service") which will allow benefit and pensions recipients (which DWP refers to as “Customers”) without bank accounts to receive payment of entitlement through an alternate method of payment. The service is required to fulfil the Secretary of State obligation to pay benefit and pensions payments on time, on the due date, to the correct customer. Customers will need to be able to access their payments in cash at a wide range of geogra...

Buyer

Department for Work & Pensions

Value

£15,945,022

Published

20 Jun 2025

Closes

21 Aug 2025

Procurement details

Source

Find a Tender

Region

Westminster

Procurement method

Open

Category

Services

Contract starts

Not provided

Contract ends

Not provided

CPV classifications

66000000

Financial and insurance services

Lots

Lot 1 Cash Disbursement Service

£20,000,000

Service to be accessible nationwide to deliver a cash out disbursement

Delivery: UK · United Kingdom

Lot 2 Supporting Financial Inclusion

£5,000,000

Support customers to move across to standard banking products

Delivery: UK · United Kingdom

Procurement termination notice on Find a Tender

20 Jun 2025

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21 Mar 2025

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25 Mar 2025

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27 Mar 2025

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Preliminary market engagement notice on Find a Tender

19 Jun 2025

Preliminary market engagement notice on Find a Tender

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Contains public sector information licensed under the Open Government Licence v3.0.