Outsourced Services
This framework is for the provision of a range of outsourced business services including contact centres, process administration, HR, Payroll, Procurement and Financial Administration.
Buyer
Government Commercial Agency
Value
£5,000,000,000
Published
2 Oct 2025
Closes
30 Apr 2025
Procurement details
Source
Find a Tender
Region
Liverpool
Procurement method
Open
Category
Services
Contract starts
1 Oct 2025
Contract ends
1 Oct 2029
CPV classifications
79000000
Business services: law, marketing, consulting, recruitment, printing and security
48490000
Procurement software package
64000000
Postal and telecommunications services
64200000
Telecommunications services
79210000
Accounting and auditing services
79211110
Payroll management services
79500000
Office-support services
79510000
Telephone-answering services
Lots
Lot 1 Citizen Experience
£2,500,000,000
Provides flexible and scalable fully outsourced contact centre services, inclusive of inbound and outbound contact capabilities for the public sector. You can access services such as: • provision of information, products and services • sending information to other citizens and industry The agreement covers new and innovative ways of accessing contact centre...
Delivery: UK · United Kingdom, GG · Guernsey, IM · Isle of Man, JE · Jersey
Lot 2 Business Services
£2,500,000,000
Provides specialist support for the outsourcing of common back office functions including: • Human Resources (HR) • Financial Administration • Payroll • Procurement
Delivery: UK · United Kingdom, GG · Guernsey, IM · Isle of Man, JE · Jersey
Documents
Unlock document linkUntitled document
Not provided
Bidding documents · PDF
Tender notice on Find a Tender
14 Mar 2025
Tender notice on Find a Tender
Tender notice · UK4 · Web page
Tender notice on Find a Tender
24 Apr 2025
Tender notice on Find a Tender
Tender notice · UK4 · Web page
Tender notice on Find a Tender
29 Apr 2025
Tender notice on Find a Tender
Tender notice · UK4 · Web page
Contract award notice on Find a Tender
22 Sept 2025
Contract award notice on Find a Tender
Award notice · UK6 · Web page
Contract details notice on Find a Tender
2 Oct 2025
Contract details notice on Find a Tender
Contract notice · UK7 · Web page
Untitled document
Not provided
Contract signed · ZIP archive
Contract change notice on Find a Tender
9 Sept 2026
Contract change notice on Find a Tender
Contract notice · UK10 · Web page
Untitled document
Not provided
Contract signed · ZIP archive
Contains public sector information licensed under the Open Government Licence v3.0.