CRM System (FCR)
Force Control Room Suite of Communication systems - User Journey, Citizen’s Portal, and Customer Relationship Management Systems
Buyer
The Police and Crime Commissioner for Bedfordshire
Value
£9,000,000
Published
4 Feb 2026
Closes
17 Apr 2025
Procurement details
Source
Find a Tender
Region
Bedford
Procurement method
Selective
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72000000
IT services: consulting, software development, Internet and support
Lots
Lot a2USi000000T3NVMA0 Lot 1 - User Journey
£1,200,000
Automated, configurable communications via SMS or email using pre-defined rules/data triggers to provide information to members of the public following contact with a force, allowing them to be kept informed of the progress of their interactions in line with Victims Code of Practice (VCoP).
Delivery: UKH · United Kingdom
Lot a2USi000000T3P7MAK Lot 2 - Citizen Portal
£400,000
Members of the public can access a secure and easy to use personal portal to self-serve status updates for crime reports made to a force and access other relevant information.
Delivery: UKH · United Kingdom
Lot a2USi000000T3QjMAK Lot 3 - Customer Relationship Management
£2,600,000
CRM system will hold information from multiple channels i.e. telephone, email, image uploads etc and make appropriate fast-paced connections to allow Force Control Room operators to have greater access to information and better support the public.
Delivery: UKH · United Kingdom
Documents
Unlock document linkUntitled document
Not provided
Bidding documents · PDF
Tender notice on Find a Tender
10 Mar 2025
Tender notice on Find a Tender
Tender notice · UK4 · Web page
Procurement termination notice on Find a Tender
4 Feb 2026
Procurement termination notice on Find a Tender
Tender cancellation notice · UK12 · Web page
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