Contract for the Provision of Information Advice and Guidance Services
The opportunity is issued as multiple Lot contract. There are 3 lots within this contract opportunity, this supports the procurement objects of making the opportunity SME/VCS interest. The Council have committed funding to support residents of County Durham in accessing a free, independent, impartial, high quality service offering information, advice, and guidance service.
Buyer
Durham County Council
Value
£1,000,000
Published
1 Apr 2025
Closes
28 May 2025
Procurement details
Source
Find a Tender
Region
Durham CC
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
85000000
Health and social work services
Lots
Lot 1 Healthier and Wealthier
£590,775
A specialist telephony healthcare referral pathway for patients attending primary care/pharmacy/wellbeing for life services. Clients to receive general advice and guidance including assistance with claims forms and referral into community advice and support. Make Every Contact Count (MECC) approach to be adopted to sign-post clients into health and wellbeing...
Delivery: UKC14 · United Kingdom
Lot 2 General IAG
£1,050,000
Impartial, and confidential advice via a multi-channel offer, including assistance with claim forms for any resident of County Durham (To incorporate a face-to-face offer in the following areas of the County DH1, DH2, DH6, DH7, DH8, DH9, DL5, DL12, DL14, DL15, DL16, DL17, SR7, SR8. Outcomes to be recorded). 2yr+1yr option
Delivery: UKC14 · United Kingdom
Lot 3 Appeal Support
£320,004
Advice on eligibility and how to appeal decisions related to benefit entitlement plus support through the process including preparing and submitting documentation for any resident of County Durham. 2yr+1yr option
Delivery: UKC14 · United Kingdom
Documents
Unlock document linkAll documents available from Open portal reference # OPEN2025287
Not provided
All documents available from Open portal reference # OPEN2025287
Bidding documents
Tender notice on Find a Tender
1 Apr 2025
Tender notice on Find a Tender
Tender notice · UK4 · Web page
Preliminary market engagement notice on Find a Tender
26 Feb 2025
Preliminary market engagement notice on Find a Tender
Market engagement notice · UK2 · Web page
Contains public sector information licensed under the Open Government Licence v3.0.