Contact Centre Management System
Leeds Federated is seeking to appoint a suitably skilled and experienced contact centre management system provider to supply and maintain an effective inbound and outbound communications platform. Leeds Federated currently have a small but growing Customer Service team with 12 users including operatives, staff with supervisory system access, and a contact centre manager. In addition to the core customer contact centre, Staff in the Leeds Federated Income team, and Neighbourhood team require access to a system which...
Buyer
Leeds Federated Housing Association Ltd
Value
£420,000
Published
5 Jan 2026
Closes
26 Mar 2025
Procurement details
Source
Find a Tender
Region
United Kingdom
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
64200000
Telecommunications services
64214000
Dedicated-business telephone network services
64214200
Telephone switchboard services
64215000
IP telephone services
64227000
Integrated telecommunications services
79511000
Telephone operator services
Lots
Lot 1 Contact Centre Management System
£350,000
Leeds Federated is seeking to appoint a suitably skilled and experienced contact centre management system provider to supply and maintain an effective inbound and outbound communications platform. Leeds Federated currently have a small but growing Customer Service team with 12 users including operatives, staff with supervisory system access, and a contact ce...
Delivery: United Kingdom
Documents
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