Provision of a Customer Experience Insight and Survey Feedback Solution
A supplier capable of providing an 'always-on' customer feedback survey solution, along with functionality for the presentation of live results and support with advanced ad hoc insights. The 'always-on' survey needs to be accessible to customers through email invitations and a static link hosted on the onboard Wi-Fi welcome page and onboard posters. A dashboard-style reporting tool is required to present live results, along with functionality to drill down into the live data for deeper analysis. XC is also seeking...
Buyer
XC TRAINS LIMITED
Value
Not provided
Published
13 Jul 2026
Closes
20 Mar 2025
Procurement details
Source
Find a Tender
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79342310
Customer survey services
79342311
Customer satisfaction survey
Lots
Lot 1 Provision of a Customer Experience Insight and Survey Feedback Solution
Value not provided
• Customer feedback management. This involves soliciting, collecting and reporting on customer feedback. The feedback programme is to be 'always on', enabling customers to deliver feedback at any time. • The supplier will provide bespoke insight services. The supplier can offer both the resources and expertise necessary to expand and enhance the customer dat...
Delivery: West Midlands (England)
Documents
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