Contact Centre Services
Kent County Council have appointed Capita Business Services Ltd as the provider for SC230157 - Contact Centre Services on a four year contract, commencing on 1st April 2026, with an optional 3 year extension available. Capita will deliver a high quality, value for money and efficient contact centre service to the residents of Kent. These services will include: • 24 hours, 7 days a week service provision (essential provision only Out of Hours) • key telephony services for KCC's customer contacts • Emergency calls •...
Buyer
Kent County Council
Value
£9,142,634
Published
19 Dec 2025
Closes
19 Mar 2025
Procurement details
Source
Find a Tender
Region
Kent
Procurement method
Selective
Category
Services
Contract starts
31 Mar 2026
Contract ends
Not provided
CPV classifications
79512000
Call centre
Lots
Lot 1 Contact Centre Services
£9,142,634
Kent County Council have appointed Capita Business Services Ltd as the provider for SC230157 - Contact Centre Services on a four year contract, commencing on 1st April 2026, with an optional 3 year extension available. Capita will deliver a high quality, value for money and efficient contact centre service to the residents of Kent. These services will includ...
Delivery: Kent
Documents
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