SAP Vendor Premium Engagement with SLA for Service and Support
Over the next two years WWU will be carrying out significant upgrades and migrations of its SAP Estate. During this period response times to incidents are key to achieving the schedule. Currently WWU has SAP Product Support for Large Enterprises (PSLE). WWU wishes to temporarily improve incident response time by including an SLA to the PSLE with SAP for the two years of the programme.
Buyer
Wales & West Utilities Limited
Value
Not provided
Published
14 Feb 2025
Closes
14 Feb 2025
Procurement details
Source
Find a Tender
Region
Monmouthshire and Newport
Procurement method
Limited
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72000000
IT services: consulting, software development, Internet and support
Lots
Lot 1 SAP Vendor Premium Engagement with SLA for Service and Support
Value not provided
SLA uplift for 2 years including: • An SLA integrated into the existing WWU PSLE Support leveraging SAP's proprietary tools and internal processes. • SLA uplift services directly tailored to WWU system-specific needs. • A single point of ownership for performance-related commitments. • Technical experience: SAP intimate understanding of the technology involv...
Delivery: South West (England), Wales
Documents
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Contains public sector information licensed under the Open Government Licence v3.0.