Tender for the Provision of Customer Contact Centre Managed Service
Tender is being conducted for the provision of a customer contact centre-managed service for Train Operating Companies (TOCs) Chiltern and Grand Central. This will include providing agents to assist our customers with telesales, web support, passenger assistance, NRE transfer, emails, and refunds. (Retail or Transport experience is required).
Buyer
ARRIVA UK TRAINS LIMITED
Value
Not provided
Published
27 Jan 2025
Closes
28 Feb 2025
Procurement details
Source
Find a Tender
Region
Sunderland
Procurement method
Selective
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79342300
Customer services
Lots
Lot 1 Tender for the Provision of Customer Contact Centre Managed Service
Value not provided
Arriva UK Trains (AUKT) is running a tender for the provision of a Customer Contact Centre-managed service on behalf of Train Operating Companies (TOCs) Chiltern and Grand Central. AUKT defines the Customer Contact Centre services as providing seamless support across various communication channels, including phone, and email for, telesales, web aftersales su...
Delivery: United Kingdom
Documents
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