SPS-02244 Provision of Microsoft Service Support
The SPS require the provision of support for its MS based portfolio. This shall include but is not limited to the following: -Technical Support – Organisation wide 24/7 problem resolution support – As needed without limit on hours spent resolving or number of incidents. -Backoff and escalation to Microsoft for Critical / escalated incidents if the bidder is unable to resolve. -Escalation Management – Named resource assigned for critical issues. -IT health – On Demand assessments and Operational Surveys, including s...
Buyer
Scottish Prison Service
Value
Not provided
Published
7 Jan 2025
Closes
7 Jan 2025
Procurement details
Source
Find a Tender
Region
UKM75
Procurement method
Not provided
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72000000
IT services: consulting, software development, Internet and support
Lots
Lot 1 SPS-02244 Provision of Microsoft Service Support
Value not provided
The purpose of this Prior Information Notice (PIN) is to determine interest within the marketplace for this project. Those who are interested in this PIN should contact the SPS representative detailed in this PIN in the first instance to discuss the scope further. The SPS are currently developing a strategy for this project, meaning that the procurement rout...
Delivery: Scotland
Documents
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