24/015 Customer Contact Solution
Tamworth Borough Council is looking to procure a cloud-based Customer Portal, CRM, low code workflow management system and omnichannel Contact Centre Solution to help rationalise and enhance the management of digital customer contact. We want to significantly improve how customers receive updates and how workflow is managed across the organisation, with the aim of enhancing customer engagement, improving satisfaction level, providing rapid deployment of processes/workflows and making every contact count. The soluti...
Buyer
Tamworth Borough Council
Value
£700,000
Published
18 Dec 2024
Closes
24 Jan 2025
Procurement details
Source
Find a Tender
Region
Staffordshire CC
Procurement method
Open
Category
Goods
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
48000000
Software package and information systems
Lots
Lot 1 24/015 Customer Contact Solution
£700,000
Tamworth Borough Council is looking to procure a cloud-based Customer Portal, CRM, low code workflow management system and omnichannel Contact Centre Solution to help rationalise and enhance the management of digital customer contact. We want to significantly improve how customers receive updates and how workflow is managed across the organisation, with the...
Delivery: Shropshire and Staffordshire
Documents
No document metadata is available for this public record.
Contains public sector information licensed under the Open Government Licence v3.0.