Housing Services & Resident Engagement Surveys
This procurement activity relates to the appointment of an independent market research company to survey residents to provide insight on performance and satisfaction amongst housing service users covering Housing Needs service users and social housing tenants and leaseholders in the City of Westminster.
Buyer
Westminster City Council
Value
£850,000
Published
13 Nov 2024
Closes
13 Dec 2024
Procurement details
Source
Find a Tender
Region
Westminster
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79311000
Survey services
79311200
Survey conduction services
79311210
Telephone survey services
79311300
Survey analysis services
79342310
Customer survey services
79342311
Customer satisfaction survey
Lots
Lot 1 Housing Services & Resident Engagement Surveys
Value not provided
The successful supplier will be required to carry out monthly perception (including the Tenant Satisfaction Measures - TSMs) and transactional surveys and provide data and insight reporting on performance and satisfaction from housing service users. Additionally, they will be required to take the findings of satisfaction surveys and carry out deep-dives to b...
Delivery: Westminster
Documents
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Contains public sector information licensed under the Open Government Licence v3.0.