Transport & Mobility Managed Service (TMMS) and Associated Services
London Councils requirement tender shall be divided in to 4 lots: Lot 1 Card Management System (CMS) or Customer Relationship Management system (CRM) IT Solution and Portal Lot 2 Managed Service Integrated Transport Smartcard Organisation (ITSO) Back Office & Host Operator or Processing System (HOPS) Managed Service Lot 3 Data Matching, Cleansing & Management Services Lot 4 Health Emergency Badge
Buyer
London Councils
Value
£16,000,000
Published
28 Oct 2024
Closes
9 Dec 2024
Procurement details
Source
Find a Tender
Region
Camden and City of London
Procurement method
Selective
Category
Goods
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
30162000
Smart cards
48445000
Customer Relation Management software package
72316000
Data analysis services
Lots
Lot 1 Card Management System (CMS) or Customer Relationship Management system (CRM) IT Solution & Portal
£8,000,000
London Councils is responsible for the delivery of the Concessionary Transport Schemes, which includes a statutory duty to issue and manage ITSO smartcards/ smart media and the technical infrastructure to support operator ticketing systems. Smartcard / smart media technology. The Council's contract for online customer portal and card management bureau is due...
Delivery: London
Lot 2 Managed Service, Contact Centre, Card Production, ITSO & HOPS
£7,000,000
The production of cards from validated data through personalisation to their dispatch by post. The service is to be compliant with the relevant ECNTS and ITSO specification and usually requires personalisation and encoding on Oyster pre encoded cards, some cards (less than 1%) may be issued as Oyster only. The contractor will be required to hold in stock pre...
Delivery: London
Lot 3 Data Matching, Cleansing & Management Services
£230,000
Data Matching, Cleansing & Management Services Data cleansing and verification services for concessionary travel.
Delivery: London
Lot 4 Health Emergency Badge (HEB) CMS & Card Production
£800,000
The HEB is for health professionals involved in the delivery of primary urgent healthcare to patients in their place of residence' LC intends to rebrand this service to bring it in line with current day practices and to allow a more efficient process for applicants, boroughs and LC officers to manage the scheme with autonomy and accountability. The CMS must...
Delivery: London
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