TPT134 - Single Customer View Data Platform & CRM - Implementation & Managed Service
TPT are looking to award agreement for the procurement of a data platform solution (known as Single Customer View) the implementation of the platform and the ongoing managed service of the data platform. Additionally, TPT are also looking to award an agreement for the Managed Service of its current CRM solution. For the avoidance of doubt, a new CRM solution is not included in the scope of this requirement.
Buyer
TransPennine Trains Limited
Value
£3,000,000
Published
23 Oct 2024
Closes
25 Nov 2024
Procurement details
Source
Find a Tender
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72000000
IT services: consulting, software development, Internet and support
48000000
Software package and information systems
72212481
Sales or marketing software development services
Lots
Lot A Lot A – Data Platform including Implementation and Managed Service
£2,200,000
Data Solution – provide a data solution that meets the functional and non-functional requirements. Implementation – building and implementing the proposed data solution that will provide a Single Customer View. Managed Service – full management, maintenance, monitoring, enhancement of the data solution. o Data Strategy – lead in the development of the Single...
Delivery: Manchester
Lot B Lot B – CRM Managed Service
£800,000
Managed Service - full management, maintenance, monitoring and enhancement of the current Salesforce Marketing Cloud “SFMC” CRM solution. Campaign Operations – lead on and support TPT with utilising SFMC for campaign operations. Training – lead on and provide training to enhance TPT knowledge aiding the team to become self-serve (with BAU) with the SFMC solu...
Delivery: Manchester
Documents
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